Privacy Policy

Last Updated: January 2024

At Lulu And Georgia, we believe that creating beautiful living spaces begins with trust and attention to detail—principles that extend beyond our furniture collections to how we handle your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit luluandgeorgiahome.com, reflecting our commitment to sophistication and security in all aspects of your shopping experience.

Information We Collect

To provide our global clientele with a refined shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit card details (processed securely through our partners) or PayPal account information, ensuring seamless and protected transactions.
• Browsing Data: Information about your interactions with our website, including pages viewed, products browsed, and referral sources.
• Communication Records: Correspondence with our customer service team, including emails sent to [email protected].
• Technical Information: IP address, browser type, device information, and operating system to optimize your browsing experience.

How We Use Your Information

Your data enables us to deliver the sophisticated service that defines Lulu And Georgia:

• Process orders and arrange shipping for our globally-sourced furniture collections.
• Personalize your shopping experience by suggesting products aligned with your style preferences.
• Communicate order confirmations, shipping updates, and responses to inquiries.
• Enhance website functionality and security through analysis of browsing patterns.
• Send carefully curated marketing communications about new collections and exclusive offers, where you have consented to receive them.

Information Sharing and Disclosure

We treat your data with the same discretion we apply to our design process:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services, all bound by strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights, users, or business operations.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, while ensuring continued protection of your information.

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as we craft furniture to stand the test of time, we implement robust measures to protect your data:

• Industry-standard encryption for all transactions and sensitive data.
• Secure servers with limited access to authorized personnel only.
• Regular security assessments to maintain the integrity of our systems.
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy.

While we implement comprehensive security measures, no electronic transmission or storage is 100% secure. We continuously refine our protocols to uphold the highest standards of protection.

Your Rights and Choices

We respect your control over personal information, offering the following rights:

• Access and Correction: Review and update your personal information through your account settings.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection and Restriction: Object to or restrict certain processing activities where applicable.

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart.
• Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve design and navigation.
• Marketing Cookies: Used to deliver relevant advertisements based on your browsing interests.

You can manage cookie preferences through your browser settings, though this may impact certain website features.

International Data Transfers

As a global brand serving customers worldwide (excluding certain remote locations and parts of Asia), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate revisions. Continued use of our services after changes constitutes acceptance of the updated policy.