Term and Conditions

Welcome to Lulu And Georgia

At Lulu And Georgia, we believe that creating beautiful living spaces should be a seamless and enjoyable experience. These Terms and Conditions outline the agreement between you and Lulu And Georgia regarding your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these terms.

1. Website Usage and Account Registration

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By using our services, you represent that you meet these requirements.

1.2 Account Creation

While not required for browsing, creating an account enhances your shopping experience. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete registration information
• Promptly updating your information if changes occur

2. Products and Services

2.1 Product Descriptions

We take great care in presenting our collections of accent chairs, dining sets, bedroom furniture, and other home furnishings. However, we cannot guarantee that:

• Product colors will match exactly what you see on your screen due to variations in monitor displays
• Product dimensions are exact to the millimeter
• All product features are exactly as depicted in photographs

2.2 Custom and Made-to-Order Items

Certain items in our Beds, Dining Tables, and other collections are custom or made-to-order. These items:

• Are clearly marked as custom or made-to-order at time of purchase
• Cannot be returned, exchanged, or refunded unless defective
• May have longer production and delivery timelines

2.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase products under these Terms. We reserve the right to:

• Accept or decline your order for any reason
• Cancel your order if we identify pricing errors
• Limit or cancel quantities purchased per person, per household, or per order

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

3.3 Pricing

All prices are in US dollars and do not include taxes, duties, or shipping costs unless otherwise stated. We reserve the right to adjust prices at any time without notice, though such changes will not affect confirmed orders.

4. Shipping and Delivery

4.1 Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship globally, excluding certain remote locations and parts of Asia. International customers are responsible for customs duties and taxes, which are not included in shipping costs.

4.4 Delivery Responsibilities

Once the carrier delivers your order to the specified address, risk of loss passes to you. You are responsible for:

• Inspecting deliveries for visible damage upon receipt
• Reporting any issues within 48 hours of delivery
• Providing accurate delivery information
• Ensuring someone is available to receive the delivery

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of your receipt date. To be eligible:

• Items must be in original condition: unused, undamaged, and in original packaging
• All tags and documentation must be included
• Return requests must be submitted via email to [email protected]

5.2 Non-Returnable Items

The following cannot be returned or exchanged:

• Custom or made-to-order furniture
• Items marked “final sale”
• Assembled, modified, or used products
• Items not in original packaging or showing wear

5.3 Return Process

To initiate a return or exchange:

1. Email our customer service team within 15 days of receipt
2. Receive authorization and instructions within 2 business days
3. Package and ship your return using provided labels
4. Wait for inspection and processing (3-5 business days after receipt)

5.4 Refunds

Upon approval, refunds are processed to your original payment method within 7-10 business days after we receive and inspect returned items. Please note:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility, unless due to our error
• International refunds may be subject to currency conversion fees

6. Intellectual Property

6.1 Ownership

All content on our website, including text, graphics, logos, images, and product designs, is the property of Lulu And Georgia or our content suppliers and protected by international copyright laws.

6.2 Limited License

We grant you a limited, revocable license to access and make personal use of our website. This license does not include:

• Any resale or commercial use of our website or contents
• Collection and use of any product listings, descriptions, or prices
• Derivative use of our website or contents
• Use of data mining, robots, or similar data gathering tools

7. User Responsibilities and Conduct

7.1 Prohibited Activities

When using our website, you agree not to:

• Violate any laws, third-party rights, or our policies
• Use our website fraudulently or provide false information
• Interfere with other users’ access to our services
• Distribute viruses or any technologies that may harm our website
• Copy, reproduce, or otherwise exploit any content without permission

7.2 User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, modify, and display such content. You represent that you own or have permission to use any content you submit.

8. Limitation of Liability

8.1 General Limitation

Lulu And Georgia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or alteration of your transmissions
• Any content or conduct of any third party on our website
• Any other matter relating to our services

8.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these Terms or your use of our website shall not exceed the greater of $100 or the amount you paid to us in the 12 months preceding the event giving rise to the claim.

8.3 Product Liability

We carefully select our products, but we are not manufacturers. To the extent permitted by law, our liability for defective products is limited to the remedies described in our Returns and Exchanges policy.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data when you use our website and services.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified Terms. We will indicate the “Last Updated” date at the top of this page.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute relating in any way to your use of our website or products shall be submitted to confidential arbitration in New York, except that:

• We may seek injunctive relief in any court of competent jurisdiction
• Claims may be brought in small claims court if they qualify

12. Contact Information